Refund policy

At Eureka Authentic Decants, customer satisfaction is important to us. Due to the nature of fragrance products, we have the following policy:

Returns

• For hygiene and quality assurance reasons, all perfume decants are non-returnable once delivered.
• We cannot accept returns for products that have been opened, used, or tampered with.
• We do not accept returns due to personal preference, including scent preference or change of mind.
  

Exchanges & Replacements

We will gladly replace your order if:

• You received the wrong product.
• Your item arrived damaged or leaking during shipping.
• Your order is incomplete.

To request a replacement, please contact us within 48 hours of receiving your order and provide:

• Your order number.
• Clear photos of the product and packaging.
• A brief description of the issue.

If your claim is approved, we will send a replacement at no additional cost.

Important

Products must not be intentionally damaged, altered, refilled, or tampered with.

Eureka Authentic Decants reserves the right to reject any claim that appears fraudulent or inconsistent with our policy.